Refund Policy

This page mirrors Section 7 (Refund Policy) of our Terms of Service. In the event of any inconsistency, this page prevails.

7.1 General policy

Because our digital services are delivered immediately and are intangible in nature, subscription fees are generally non-refundable, except in the circumstances set out below.

7.2 Refundable circumstances

• 14-Day Guarantee: First-time subscribers may request a full refund within 14 days of their first subscription, provided they have used less than 10% of their allocated credits.
• Technical Issues: If the Service is unavailable for more than 24 consecutive hours due to issues on our end, you may be eligible for a pro-rated refund or extension.
• Billing Errors: Duplicate charges or incorrect billing amounts caused by billing errors will be fully refunded.
• Unauthorized Charges: If you detect charges you did not authorize, contact us and we will investigate and refund as appropriate.
• Statutory rights: Your statutory rights are preserved, including the EU/UK 14-day cooling-off right where it applies.

7.2.1 Statutory rights (EU / UK)

Nothing in this Refund Policy limits any non-waivable statutory right you may have. In particular, consumers in the European Union and the United Kingdom retain their 14-day statutory cooling-off / cancellation right for distance contracts, and the EU/UK 14-day cooling-off right is preserved. Where you have expressly requested and received immediate access to our digital content before the end of the cooling-off period, that statutory right may be affected as permitted by applicable law; we nonetheless honor the 14-Day Guarantee described in Section 7.2 as a matter of policy.

7.3 How to request a refund

Send your request to support@influencermatch.tech (refunds) with your account email, transaction ID, and the reason for your request. We will confirm within 2 business days and process approved refunds within 5–10 business days.

Please include:

• Your account email address
• Any relevant transaction IDs or dates
• A description of the issue or the reason for the request

7.4 Non-refundable items

The following are not eligible for refunds:

• Fees for billing periods already used (except as provided in Section 7.2).
• Refund requests for annual subscriptions made more than 30 days after the initial purchase.
• Accounts closed for violations of our Terms of Service or our Acceptable Use Policy.
• Consumed credits: once credits are consumed (AI actions executed, content generated, or any consumptive operation), they are non-refundable as the service has been delivered.

Subscription Cancellation

You may cancel your subscription at any time from Account Settings → Subscription → Cancel, or by emailing support@influencermatch.tech (cancellations). Your access continues until the end of your current billing period, and no further charges are made after cancellation. All payments are processed by our PCI-DSS compliant payment processor, Waffo Pancake.

Contact

Questions about refunds? Email us at support@influencermatch.tech (refunds).