Frequently Asked Questions

Influencermatch is an AI-powered influencer marketing platform that helps brands discover influencers, create campaigns, and measure results. Our AI matches you with optimal influencers based on engagement, audience demographics, and historical performance.

Simply register for a free account at https://influencermatch.tech/register. No credit card is required for the Starter plan. Once registered, you can immediately start creating campaigns and exploring influencer matches.

Influencermatch supports multi-platform influencer discovery and management for TikTok, Instagram, YouTube, Xiaohongshu (Red), Douyin, Bilibili, and Kuaishou. Manage all your influencer partnerships from a single dashboard.

Our AI analyzes multiple data points including engagement rates, audience demographics, content quality, and historical campaign performance to score and rank influencers. The matching engine considers brand fit, audience overlap, and conversion potential to find the best partners for your campaigns.

Our AI matching system evaluates influencers across 6 key dimensions including engagement rate, audience overlap, brand fit, content quality, historical performance, and conversion potential. Campaigns using our AI matching see significantly better ROI compared to traditional influencer selection methods.

Aria is your AI CMO that transforms your brand information into comprehensive marketing strategies in seconds. Simply input your brand details, target market, and marketing goals, and Aria generates actionable strategies, campaign ideas, and content recommendations.

Influencermatch's AI features (strategy generation, AI copy generation, and influencer matching recommendations) are powered by the DeepSeek large language model (model: deepseek-chat), accessed via the official DeepSeek API at https://api.deepseek.com.

The Starter plan is completely free and includes 1 active campaign, basic AI strategy generation, access to top 10 influencer matches, and basic analytics. No credit card required to start.

Yes, you can cancel your subscription at any time from your account settings. Your access continues until the end of your current billing period. No further charges will be made after cancellation.

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor, Waffo Pancake. All payments are processed securely with PCI-DSS compliance.

We offer refunds within 14 days of your first subscription if you have used less than 10% of your allocated credits. Technical issues that prevent platform access for more than 24 hours are also eligible for pro-rated refunds. Please contact support@influencermatch.tech for refund requests.

Yes, we take data security seriously. All data is encrypted in transit and at rest. We use industry-standard security practices and comply with applicable data protection regulations. Your brand information and campaign data are never shared with third parties.

We collect account information (name, email), brand details you provide, campaign data, and usage analytics. We do not collect unnecessary personal information. For full details, please review our Privacy Policy.